At Malaia, we want you to feel confident with every purchase.
Exchanges
Exchanges are accepted within 14 days of receiving your order, provided the item is:
- Unworn, unwashed, and unused
- In its original condition and packaging
- With all original tags attached
Exchanges are subject to availability.
Returns
Returns are accepted within 14 days of receiving your order. Once the item is received and inspected, your refund will be processed. Shipping fees are non-refundable.
Items purchased during sales or special promotions are non-refundable and non-exchangeable, unless the item is defective.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will be happy to assist you.
How to Request a Return or Exchange
Please contact us via [Email: support@shopmalaia.com
/ WhatsApp:01224776280
/ Instagram:malaia.eg] with your order number and request. Our team will guide you through the process.
Please note: Items that do not meet our return and exchange conditions may not be accepted.